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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Deployment & Troubleshooting | 5% | - Performance Optimization - Deployment Process - Logging and Debugging |
| Oracle B2C Service Architecture & Data Model | 20% | - Data Access and Security Model - RightNow Object Query Language (ROQL) - Connect Common Object Model (CCOM) - Custom Objects and Fields |
| Agent Desktop & Console Extensions | 15% | - Desktop Add-ins using .NET - Agent Scripting and Workflows - Console Customization |
| Customer Portal Customization | 35% | - Standard and Syndicated Widgets - Look and Feel Customization - Custom Widget Development - Models, Controllers and JavaScript - Portal Framework and Deployment |
| Integration APIs | 25% | - Connect Web Services for SOAP - Authentication and Security - Connect for PHP - Connect REST API |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. You have extended the standard Contact model to a custom model named Extendedcontact, which contains the addcustomName ()function. You have completed the mapping inextensions.ymi file already.
What is the correct code to call this function from a custom controller?
A)
B)
C)
D)
E)
A) Option A
B) Option B
C) Option C
D) Option D
2. Which statement is true about the Knowledge API?
A) In the customer portal framework, each unique visit by a user is tracked through the web session
B) In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
C) A new interaction ID is automatically created as soon as an old ID expires.
D) A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.
3. Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.
A) Run network calls within a separate thread to avoid locking the user interface.
B) Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
C) Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
D) Update your user interface thread from your network-call thread to allow real time status updates.
E) Implement a distinct model for each of your addins to avoid network contention.
4. A custom controller,ajaxCustom, has a function named getData( ).
What is the correct way to call the getData <) function via a URL request?
A) /cc?ajaxCustom/getData
B) /ci/ajaxCustom/getData
C) /ci?ajaxCustom/getData
D) /cc/ajaxCustom/getData
5. You are working in the B2C Service Customer Portal and are attempting to troubleshoot anAJAX issue with a custom widget. What would be the correct environment and procedure to use for debugging this issue?
A) in the CustomerPortal Development environment, by using phpoutlogO in the controller -php file for the custom widget
B) in the Customer Portal Production environment, by setting breakpoints in the logic, js file for the custom widget
C) in the Customer Portal Development environment, by setting breakpoints in the logic, js file for the custom widget
D) in the Customer Portal Productionenvironment, by setting breakpoints in the RightNowEvent.js file
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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