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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Analyze user and site communication needs - Identify business objectives and drivers |
| Topic 2: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Voicemail and unified messaging design - Integration with third-party systems - Conferencing and collaboration applications |
| Topic 3: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - Security, survivability, and redundancy - LAN/WAN design and considerations - QoS planning and bandwidth requirements |
| Topic 4: Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - System sizing and capacity planning - Licensing requirements and calculation - Complete bill of materials preparation |
| Topic 5: Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Licensing models and options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud |
| Topic 6: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Post-deployment validation and support - Deployment strategies and rollout planning |
| Topic 7: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
Avaya Midsize Solution Design Sample Questions:
1. Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)
A) AWFOS
B) ASBCE
C) IP Office
D) ACCS
2. One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
A) CentOS servers
B) Linux servers
C) Expansion IP500 V2
D) SCN IP500 V2
3. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?
A) They can host online video conferences with a maximum of 15 participants.
B) They can have direct online video calling but no video conferences.
C) They can host online video conferences with a maximum of 5 participants.
D) They can host online voice conferences with a maximum of 15 participants.
4. Refer to the Scenario: H&H Ticket.
H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)
A) Button programming
B) Modify their personal directory.
C) Create personal short codes.
D) Correct their personal entry in the system directory.
5. With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?
A) Two users with Power User licences
B) Two users with Avaya Equinox Conferencing host licences
C) Two users with Avaya Equinox Meetings Online virtual meeting rooms
D) One user with Office Worker licence, one user with Power User licence
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: C |
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