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Conclusion

To sum up, the Cisco 500-052 exam is the perfect way for professionals such as network operation managers or system integrators that work with Cisco Unified CCX to enhance their skills and understanding of the Cisco contact center express deployments for version 11.0. Furthermore, architects, system engineers, and other support staff can get a boost through this test writing including a basic understanding of processes related to installation, monitoring as well as maintenance of a Cisco Unified CCX system.

Now that you are familiar with the exam procedure in detail, all you have to do is make a decision and start preparing. The result you get from taking the Cisco 500-052 exam is worth the time invested. It's in your hands!

Exam Topics

Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.

• Developing a Unified Contact Center Express System Deployment

  32% of the test is based on this section and it includes:

  • Performing customer capacity planning.
  • Evaluating features required by the customer.
  • Determining various configurations and recommend different options.
  • Distinguish possible configuration and ordering tools.
• Implementation of a Unified Contact Center Express System. Describing the following processes

  This topic accounts for 40% of the questions and being competent in the following areas is expected:

  • Installation of Unified Contact Center Express software and hardware.
  • Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
  • Utilizing the Unified Contact Center Express Application Editor.
  • Examining the Cisco Business Edition 6000 competitive landscape.
• Operating a Unified Contact Center Express System.

  Being skilled in the section will earn you 28% of the exam score. It covers the following areas:

  • Fundamental Unified Contact Center Express user tasks.
  • Tools and processes accessible for troubleshooting Unified Contact Center Express.
  • Tools and processes accessible for monitoring system operations in Unified Contact Center Express
  • Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.

Cisco 500-052 Exam Syllabus Topics: