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Avaya Oceana® Solution Support Sample Questions:

1. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
B) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

2. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)

A) The Multimedia Cache database is unable to connect.
B) SMGR is not authorizing Agent to login.
C) The session timed out due to a browser issue.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.

3. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

4. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Initial (run every time for synchronization)
B) Choose Import Mode: Initial (only for Initial synchronization)
C) Choose Import Mode: (renew for renewing synchronization)
D) Choose Import Mode: Sync (run every time for synchronization)

5. Which statement describes the function of the Work Assignment Snap-in?

A) It helps Avaya Oceana customer* build their business logic.
B) It provides contextual information.
C) It is responsible for interaction routing.
D) It is a normalized model for all Avaya Oceana resources.

Solutions: