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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A) Test
B) Build
C) Plan

2. Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A) Share insights empathetically based on prior work that has solved similar problems.
B) Ensure the workshop schedule considers time zones and language differences.
C) Highlight their related Salesforce certifications to showcase expertise.

3. A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

A) Create an Entity Relationship Diagram (ERD) of the current state.
B) Meet with stakeholders as a group to capture future requirements.
C) Meet with stakeholders as a group to understand the current state.

4. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

A) Intent of both parties
B) Acceptance criteria
C) Product limitation

5. During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

A) Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
B) Decompose and model the business processes, and identify testing procedures to calculate new values.
C) Present recommendations from testing to determine if improvements should be made to the underlying implementation.

Solutions: