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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A) External ID
B) status
C) Total price
D) Transfer status

2. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) CTI client server
B) Live activity pane
C) CTI client adapter
D) Service request creation

3. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Service Request Management
B) Business Performance Management
C) Communication for Customer Care
D) Service and Repair

4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You can upload the data only once.
B) The template structure is predefined an CANNOT be changed.
C) You need to identify the data dependencies for the migration template
D) There is a template available for each object that allows tool-supported migration
E) You do NOT need to know the definitions of each of the fields

5. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A) Campaigns
B) Discount list
C) Business configuration
D) Personal addresses and contacts
E) Account hierarchies

Solutions: