What are the prerequisites for the ServiceNow CIS-EM Exam
ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
What is the exam cost of the ServiceNow CIS-EM Exam?
ServiceNow CIS-EM Exam should be around USD $450 USD.
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What is the ServiceNow CIS-EM Exam?
The ServiceNow CIS-EM exam is for IT professionals who plan, design, and implement ServiceNow's Event Management module. Candidates are expected to have experience working with the Event Management application, including knowledge of the features and capabilities of the application and configuration details of the Event Management database. Certify individuals for their knowledge and proficiency in using the ServiceNow platform Provide a career path for professionals who want to gain recognition for increasing levels of expertise and broaden their career opportunities they can easily prepare for Certification exam with CIS-EM Dumps. ServiceNow CIS-EM act as a primary tool to help customers select consultants, partners, and vendors that have the right skillset and experience to deliver real value to customers Act as a means by which employers can promote employees or reward individuals who have gained additional knowledge or increased their skill set by taking ServiceNow training courses or participating in other ServiceNow learning activities.
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What skills are measured by the ServiceNow CIS-EM Exam?
The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.
The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:
- Create, update, and test event-based custom objects and fields.
- Create integration between ServiceNow and an external application using web services. (This objective may be new.)
- Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
- Create, update, and test event-based automation.
- Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
- Understand the ServiceNow event management process, including event types and the workflow that processes event data.
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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Alerts and Correlation | 30% | - Alert processing and management rules - Alert Intelligence and Service Operations Workspace features - Alert grouping and correlation strategies - Priority calculation, scoring, and groups - Impact profiles, impact trees, and service impact analysis - Alert definition and attributes - Incident creation and integration |
| Topic 2: Event Configuration and Processing | 27% | - CI binding and identification - Event rules, filters, thresholds, and field mapping - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell - Connectors: preconfigured, custom, push/pull methods - Event lifecycle and processing flow |
| Topic 3: Event Management Overview | 13% | - Common Service Data Model - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value - Key features and capabilities - IT Operations Management (ITOM) solution |
| Topic 4: Event Sources and Integration | 10% | - Third-party integration best practices - Metric connectors and data collection - Supported event sources and protocols - Monitoring tool integration |
| Topic 5: Architecture and Discovery | 10% | - CMDB integration and dependency mapping - Monitoring process and data flow - Discovery and MID Server components - Event Management architecture |
| Topic 6: Administration and Optimization | 10% | - Performance tuning and noise reduction - Best practices and operational efficiency - Security and access control - Maintenance and troubleshooting |
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