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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Specific.
B) Reliable.
C) Achievable.
D) Time bound.

2. The three generally recognised types of customer are assertive, analytical and:

A) Amiable.
B) Aware.
C) Authoritative.
D) Aggressive.

3. When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Letting the caller know how hard you work.
B) Likely to get in trouble with your boss.
C) Using a good time management technique.
D) Ignoring a potential customer.

4. Multitasking is:

A) Doing more than one task at a time.
B) Doing one task and then doing another.
C) Only for people in busy jobs.
D) Doing things in sequence.

5. Positioning a product in the market place should be done by firstly:

A) Marketing.
B) Segmenting.
C) Targeting.
D) Positioning.

Solutions: