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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Roles and Responsibilities | - Stakeholder Collaboration
|
| Usability and Accessibility Standards | - Accessibility Standards
|
| Usability Reviews | - Introduction and Approach
|
| Basic Concepts | - Fundamentals
|
| Risks in Usability, User Experience and Accessibility | - Introduction
|
| Usability Testing | - Test Planning
|
| User Surveys | - Survey Techniques
|
| Selecting Appropriate Methods | - Method Selection
|
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- B. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
- C. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
- D. Positive usability findings allow a better view of the usability of the product.
Correct Answer: A 🗳️
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Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
- A. Interview users, develop the software, and perform acceptance test
- B. Interview users, iteratively develop prototypes, and evaluate the software
- C. Define requirements, develop the software, and perform acceptance test
- D. Iteratively develop prototypes, perform expert reviews, and integrate found issues
Correct Answer: B 🗳️
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Which of the following is the best description for a usability test session?
- A. A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
- B. A document specifying a sequence of actions for the execution of a usability test.
- C. A black-box test technique in which test cases are designed to execute usability scenarios.
- D. A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
Correct Answer: D 🗳️
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A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
- A. Visibility of system status
- B. Aesthetic and minimalist design
- C. User control and freedom
- D. Help and documentation
Correct Answer: C 🗳️
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