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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 2: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 3: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 4: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 5: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 6: Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Topic 7: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Phones
- C. Admin > Telephony > Phone Management > Base Settings
Correct Answer: C 🗳️
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
Correct Answer: D 🗳️
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
Correct Answer: A 🗳️
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 4
- B. Genesys Cloud 2
- C. Genesys Cloud 1
- D. Genesys Cloud 3
Correct Answer: D 🗳️
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Correct Answer: B 🗳️
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