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Genesys GE0-701 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Maintenance | - Support and Diagnostics
|
| Topic 2: Inbound Voice Solution Design | - Voice Solution Planning
|
| Topic 3: Routing and Strategy Management | - Routing Configuration
|
| Topic 4: Genesys Framework Architecture | - Framework Fundamentals
|
| Topic 5: Agent and Queue Management | - Resource Configuration
|
| Topic 6: Reporting and Monitoring | - Operational Monitoring
|
| Topic 7: Voice Platform Integration | - Telephony Integration
|
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