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ITIL Foundation Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:
- Understand 7 ITIL practices
- Understand the key concepts of service management
- Understand the four dimensions of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the activities of the service value chain, and how they interconnect
- Understand the purpose and components of the ITIL service value system
- Know the purpose and key terms of 15 ITIL practices
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Intended Candidate for ITILFND Exam
The fashioning of such a test considered those candidates requiring a basic grasp of the ITIL standard, those desiring the understanding of how the ITIL can work in promoting ITSM, and specialists who operate within a company that is utilizing ITIL. Also, anyone in need of ITSM knowledge can reach for this exam.
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PeopleCert ITIL Foundation Exam Reference
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15% | - Guiding Principles
|
| Topic 2: ITIL Practices | 29% | - Key Practices
|
| Topic 3: The Four Dimensions of Service Management | 8% | - Four Dimensions
|
| Topic 4: Key Concepts of Service Management | 22% | - Service Management Concepts
|
| Topic 5: The ITIL Service Value System | 16% | - Service Value System Components
|
| Topic 6: The Service Value Chain | 10% | - Service Value Chain Activities
|
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