ITILSC-OSA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:
- Incident management
- The service desk
- Request fulfillment
- Functions and Roles
- Problem management
- Event management
- Access management
- Introduction to operational support and analysis
- Technology and implementation considerations
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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- The ITIL Foundation certificate in ITSM;
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management | 15% | - Metrics and interfaces - Purpose, scope, principles - Activities and processes |
| Topic 2: Technology and Implementation Considerations | 5% | - Tools and automation - Critical success factors - Challenges and risks |
| Topic 3: Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
| Topic 4: Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Service desk functions and structure - Application management practices - Technical management activities |
| Topic 5: Problem Management | 15% | - Proactive and reactive activities - Known errors and workarounds - Root cause analysis techniques |
| Topic 6: Request Fulfillment | 10% | - Request models and automation - Purpose and scope - Process and activities |
| Topic 7: Incident Management | 20% | - Prioritization and escalation - Interfaces and KPIs - Process flow and activities - Objectives and scope |
| Topic 8: Access Management | 10% | - Compliance and security - Purpose and policies - Process steps and controls |
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