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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Align design implications to business goals.
B) Co-create a journey map with users
C) Identify user quotes to make the case.

2. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Conduct interviews with developers to gather insights on process approaches.
B) Invite the developers to lead the conversation for synthesis and persona development.
C) Facilitate a workshop on ideating and sketching with the core team members.

3. Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

A) Feasible, Viable, Impactful
B) Desirable, Feasible, Viable
C) Usable, Feasible, Cost-Effective

4. project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

A) The persona being designed for
B) The desired outcome
C) The hypothesis for the solution

5. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?

A) Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
B) Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
C) Share stories from research that show the design team understands the customers' needs.

Solutions: