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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Configure Products, Price Books, Quotes, and multi-currency settings - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close |
| Topic 3: Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Topic 4: Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Topic 5: Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Topic 6: Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations. Which key metric should the consultant include in the dashboard?
- A. Number of outbound calls made over a period of time
- B. Number of updated opportunities
- C. Number of marketing qualified leads (MQL)
Correct Answer: A 🗳️
Cloud Kicks wants leads to be automatically routed to the correct sales rep based on geographic territory as soon as they are created from the web-to-lead form. What should the consultant recommend?
- A. Auto-response rules
- B. Assignment rules
- C. Approval process
Correct Answer: B 🗳️
Cloud Kicks (CK) is starting to plan its first Salesforce Release. CK would like to put together a comprehensive preview of the release to communicate the upcoming changes and new features to the leadership team, stakeholders, and end users. CK has asked a consultant for guidance.
Which option should the consultant recommend?
- A. Release Notes
- B. Release in a Box
- C. Release Matrix
Correct Answer: B 🗳️
The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of sales wants to see the effectiveness of this new functionality. What should the consultant do to fulfill this request?
- A. Add the Einstein prediction column to the forecast list view.
- B. Create a custom report type for Sales Cloud Einstein records.
- C. Add a standard dashboard for Sales Cloud Einstein.
Correct Answer: C 🗳️
A consultant wants to visually show sales reps their pipeline by stage and allow drag-and-drop updates to Opportunity stage. What should the consultant recommend?
- A. Print report
- B. Related list only
- C. Kanban view
Correct Answer: C 🗳️
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