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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) Avaya IQ
B) AvayaCMS
C) CM
D) AACC

2. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ASP CGI
B) enable Network DTC access
C) MessageQueuing
D) WebDAV Publishing
E) ActiveServerPages

3. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) User/agent action bar
B) Quick Search
C) Organization Chart action bar
D) Main details area

4. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Synchronization Server
B) Import Server
C) Application Server
D) Database Server
E) ACCCM Web Portal

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) The ACCCM server must be a member of the domain or a trusted domain.
B) The LDAP Port must be 636.
C) Windows servermustbe 2008 R2 64-bit.
D) Provisioning servermust run with Administrative Domain Account.

Solutions: