Avaya 3302 Q&A - in .pdf

  • 3302 pdf
  • Exam Code: 3302
  • Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
  • Updated: Nov 02, 2026
  • Q & A: 70 Questions and Answers
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  • Exam Code: 3302
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  • Q & A: 70 Questions and Answers
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Avaya 3302 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- System monitoring and diagnostics
  • 1. Fault detection and resolution
    • 2. Performance monitoring tools and logs
      - Upgrade and patch management
      • 1. Software updates and version control
        • 2. Backup and recovery procedures
          Administration and Configuration- System configuration management
          • 1. Routing and control configuration
            • 2. Contact center policy configuration
              - User and role management
              • 1. Access control and permissions setup
                • 2. Administrative configuration tasks
                  Installation and Deployment- System installation procedures
                  • 1. Pre-installation requirements and environment checks
                    • 2. Software deployment and configuration steps
                      Solution Architecture and Components- Avaya Contact Center Control Manager architecture overview
                      • 1. Core system components and their roles
                        • 2. Integration with Avaya contact center ecosystem
                          Security and Compliance- Security configuration
                          • 1. Authentication and authorization controls
                            • 2. Data protection mechanisms

                              Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

                              Question #1

                              A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
                              * Avaya Call Management System (CMS)
                              * Communication Manager (CM)
                              * Avaya Aura Contact Center (AACC) server
                              * Avaya IQ
                              Which component requires ACCCM to have a Solaris account for integration?

                              • A. Avaya IQ
                              • B. AvayaCMS
                              • C. CM
                              • D. AACC
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Question #2

                              A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

                              • A. ASP CGI
                              • B. enable Network DTC access
                              • C. MessageQueuing
                              • D. WebDAV Publishing
                              • E. ActiveServerPages
                              Reveal Solution  Discussion  0

                              Correct Answer: A,E  🗳️

                              Question #3

                              The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

                              • A. User/agent action bar
                              • B. Quick Search
                              • C. Organization Chart action bar
                              • D. Main details area
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Question #4

                              Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

                              • A. Synchronization Server
                              • B. Import Server
                              • C. Application Server
                              • D. Database Server
                              • E. ACCCM Web Portal
                              Reveal Solution  Discussion  0

                              Correct Answer: C,D,E  🗳️

                              Question #5

                              A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

                              • A. The ACCCM server must be a member of the domain or a trusted domain.
                              • B. The LDAP Port must be 636.
                              • C. Windows servermustbe 2008 R2 64-bit.
                              • D. Provisioning servermust run with Administrative Domain Account.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

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