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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From where can you run the backup complete system?

A) Campaign Monitor
B) Administrator Main Menu
C) Campaign Analyst
D) Supervisor Main Menu

2. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
B) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
C) The job was configured for a different calling list than the selection was run on.
D) The calling list being used was downloaded and overwritten during calling.
E) The agents are using the search calling list function and manually choosing the wrong records forcalling.

3. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the fields section
B) the dimension section
C) the label section
D) the expression section

4. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
E) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

5. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Communication Control Toolkit (CCT)
B) Telephone Application Programming Interface (TAPI)
C) Application Enablement Services (AES)
D) Telephony Server Application Programming Interface (TSAPI)

Solutions: