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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

2. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Voice Mail
B) Instant Messaging
C) Short Message Service
D) Web Communication

3. What should a functional architecture discussion cover?

A) A design of the needed components and Interconnections
B) Bill of Materials to quantify the costs
C) Customer evolution plans and Avaya solution to their problems
D) Network plan of the existing Infrastructure

4. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Anxiety
B) Fear
C) Doubt
D) Worry
E) Uncertainty

5. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Microsoft Lync Integration
B) Avaya Presence Service
C) AACC High Availability
D) Email and Web Communication

Solutions: