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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Server
B) XML Client
C) XML Service
D) XML Application

2. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) SIP
B) PRI
C) EC500
D) CTI

3. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A) Quality Monitoring
B) Expert Agent Selection
C) Enterprise Analytics
D) Customer Feedback
E) Workforce Management

4. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A) Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
B) Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
C) Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
D) Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

5. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Application Specific Licensing (ASL)
B) Advanced License (AL)
C) Standard License (SL)
D) Enablement Licensing (EL)

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