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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - System logs, alarms and debugging tools - Common issues and resolution steps |
| System Architecture & Installation | 25% | - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition - Network configuration and IP addressing |
| Endpoints & Trunks | 20% | - SIP, PRI and analog trunk setup - Media resources and codec settings - DHCP, TFTP and phone provisioning - Digital, IP and SIP telephone configuration |
| System Configuration & Management | 30% | - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings - User profiles, extensions and rights - Short codes, time profiles and call routing |
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Embedded Voicemail configuration - Auto Attendant and call flows - Licensing for advanced features |
Avaya IP Office Implementation Sample Questions:
1. The IP Office can have user's extension numbers that range from one to nine digits. Additional considerations should be made when planning and assigning extension numbers for hunt groups and users. Which two are best practices when creating a uniform dial plan In the IP Office? (Choose two.)
A) All user's extensions should match a physicalline as long as both reside in different IP Offices In a Small Community Network.
B) Users and hunt groups must have duplicate extension numbers as long as both reside in different IP Offices in a Small Community Network.
C) All extensions should have the same length of digits.
D) Users and Groups shouldhave unique extension numbers in all IP Offices in a SmallCommunityNetwork.
2. Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
A) Extension 203 will be dialed.
B) Extension 210 will be dialed after 4 seconds.
C) The system will timeout and no extension will be dialed.
D) Extension 210 will be dialed
3. A customer wants to have the time set using a system telephone only.
In addition to configuring the system telephone, what needs to be configured so the IP Office will not receive time updates?
A) Uncheck the Enable BootP and TFTP Servers checkbox in Manager Preferences.
B) Enable the Time checkbox on the system telephone extension.
C) Disable port37in Security Settings in Manager.
D) Set the Time Server IP Address to 0.0.0.1 using the Manager application.
4. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
A) LVM Greeting Utility
B) Save Files asfeature within Manager
C) HTMLconverter
D) Advanced File Upgrade
5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?
A) Add the client CLIinformation to the Incoming Call Route.
B) Enable CLItracking.
C) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
D) Add the CLI information to the Account Code.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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