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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show log
B) show trace
C) show debug
D) show level

2. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a call-by-call configuration equals 2.4 local agents.
B) Each mobile agent for a nailed-up configuration equals 1.37 local agents.
C) Each mobile agent for a call-by-call configuration equals 2.2 local agents.
D) Each mobile agent for a nailed-up configuration equals 1.73 local agents.

3. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) routing and DMP control traffic
B) configuration requests
C) Real-Time Monitoring
D) skill group data

4. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000
B) Recommended Link: 330,000 with a Recommended Queue of 264,000
C) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
D) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000

5. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
B) CTI applications should be load-balanced across all CTI Managers in a cluster.
C) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
D) CTI Manager should only be enabled on call-processing subscribers.

Solutions: