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Apple Desktop Service Certification Sample Questions:

1. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open other AppleWorks files?
B) What version of AppleWorks are you using?
C) Can you open any files?
D) Is your Mac connected to a network?

2. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You can't connect to the Internet
B) The cursor is frozen and the system is unresponsive.
C) The power button or power indicator lights up
D) You don't hear a startup chime
E) You may hear fan or drive noise

3. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Ethernet cable
B) TCP/IP
C) Safari
D) Mac mini

4. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) None
B) Torx Driver
C) Hex Nut Driver
D) Flat Blade Screwdriver

5. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A) Service manual
B) Service News
C) Discussions
D) User's manual

Solutions: