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Apple Macintosh Service Certification Sample Questions:

1. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) What is the computer's processor speed?
B) Are just wireless computers affected?
C) What is the resolution of the computer's display?
D) How much RAM do you have installed?
E) Are wired computers affected as well?
F) Are any hubs, routers, or other computers connected to the network?

2. Apple sells customer information to other marketers.

A) False
B) True

3. If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.

A) Soft reset
B) Hard reset

4. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Distorted video at startup
B) Error beep at startup
C) No video at startup
D) Blinking question mark at startup

5. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) User's manual
C) Downloads
D) Apple support articles

Solutions: