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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Help the customer download Messages from the Mac App Store.
B) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
C) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
D) Select the iMessage check box in System Preferences > iCloud

2.
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.

A) Inactive (hardware is missing)
B) Active but not connected
C) Active and connected
D) Inactive (off)

3. Which of the following is a supported destination for an OS X Mountain Lion installation?

A) a hard disk or SSD with the APM partition scheme
B) a hard disk or SSD with the GUID partition scheme
C) a hard disk or SSD with the MBR partition scheme
D) ahard disk or SSD without a partition scheme

4. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) An internet connection is required to use Safari and reinstall OS X.
B) They must charge the Mac's battery to 100% before starting from OS X Recovery.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) A valid Apple ID is required to use Safari on OS X Recovery.

5. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) The file can only be restored when she returns home and has access to the backup hard drive.
B) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
C) Hold the option key then click the Finder Go menu and choose Local Snapshots.
D) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.

Solutions: