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Apple OS X Support Essentials 10.8 Sample Questions:

1. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
B) Traceroute can determine if the DNS server is configured correctly.
C) Traceroute can determine if the server that the web service is running on has a firewall.
D) Traceroute can determine if the web server is configured correctly.

2. An OS X Mountain Lion computer is connected to both an Ethernet and a Wi-Fi network. How can you specify which interface the Mac will use to access the Internet?

A) Assign a public IP address to the preferred interface, and a private IP address to the other interface(s).
B) Enter a DNS configuration for the preferred interface, and delete the DNS configuration for the other interface(s).
C) Use Internet Connect to select the preferred interface, and disable the other interface(s).
D) Use the Set Service Order action to move the preferred interface to the top of the Service Order list.

3. When a user logs in, which task is NOT performed by the user's loginwindow or launchd processes?

A) Launch Dock and Finder.
B) Configure input device and system settings according to System Preferences.
C) Launch items in /Library/LaunchDaemons.
D) Launch Login Items specified in Users & Groups preferences.

4. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because the Mac does a full POST on startup only after a shutdown.
B) Because OS X archives errors from the session to the log only during a shutdown.
C) Because OS X performs disk checks on startup only after a shutdown.
D) Because OS X loads a clean user session on startup only after a shutdown.

5. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to sending emails only to defined email addresses.
B) Restrict the account to a defined amount of disk space for the home folder.
C) Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.
D) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.

Solutions: