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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Engagement and Promotions | - Campaign and promotion setup
|
| Topic 2: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Topic 3: Program Setup and Configuration | - Loyalty program structure
|
| Topic 4: Member and Account Management | - Member enrollment and profiles
|
| Topic 5: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 6: Data Model and Integration | - Loyalty data architecture
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?
- A. Add the 'Associate Program Member' action on Case page layout
- B. Add the loyalty Program Members' related list on the Case page layout
- C. Add the 'Cases' related list on the Loyalty Program Member page layout
- D. Add the 'Create Case' action on the Loyalty Program Member page layout
Correct Answer: B,C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. Loyalty Ledger & Transaction Journal
- B. transaction Journal Type & Transaction Journal Subtype
- C. Journal Type & Journal Subtype
- D. Loyalty Member Currency & Transaction Journal
Correct Answer: C 🗳️
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create customer integration code
- B. Create custom objects in Loyalty
- C. Create Data Processing jobs
- D. Create a Connected App in Platform
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?
- A. Use existing Experience Cloud components to handle the same design and functionalities.
- B. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
- C. Create new Experience Cloud Components for the new Loyalty Member Portal.
- D. Assign the existing Loyalty Member Portal to the new Loyalty Program too.
Correct Answer: A,B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Account page
- B. Transaction Journal
- C. Contact page
- D. Loyalty Program Member page
- E. Loyalty Program Member Related List
Correct Answer: B,D,E 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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