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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

A) If the sales user has many territories assigned to them, it can impact the performance of the forecast.
B) Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
C) Important details should be tracked at the opportunity line level.
D) Forecast category names can be customized by submitting a Salesforce Support case.

2. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A) Do partners need to do complex configurations or create their special pricing?
B) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
C) What do we need to invest in order to build the channel and where does that investment come from?
D) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

3. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
B) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
D) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

4. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

A) Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
B) Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
C) Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
D) Build a custom application using Lightning Web Components to make the email content dynamic and configurable.

5. A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A) Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
B) Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
C) Agree with the management team to postpone the go-live and increase the scope to include the desired features.
D) Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

Solutions: