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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 4 hours
B) 8 hours
C) 1 hour
D) 2 hours

2. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Business Case Calculation
B) Incident Management
C) The entire documentation
D) Bid Management
E) Test Information

3. What do you configure to enable Root Cause Analysis for a customer?

A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) A single Diagnostic Agent
C) Technical System and Diagnostic Configuration for each component
D) All system landscape components

4. What is one of the roles of a Partner Services Advisor?

A) Ramp-up assistant for the customer of the SAP PartnerEdge partner
B) Trainer for Support Enablement
C) The dedicated point of escalation for level 3 support
D) The first point of contact for program and operational queries

5. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Redirection of system calls to SAP Support Backbone
B) Implementation of benchmarking procedures
C) Adjustment of HTTP Log Parameter
D) Configuration of DBA Cockpit

Solutions: