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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) An integrated accounting and procurement solution.
B) An automated, self-service catalog for requesting end-to-end service provisioning.
C) A comprehensive IT asset and service management solution.
D) A proactive service level agreement modeling and enforcement solution.

2. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?

A) the change process
B) the configuration process
C) the release tool
D) the discovery tool

3. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs track project success and if the promised value is delivered.
B) KPIs take a long time to implement in a GUI so they must be defined early in the project.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.

4. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM Tivoli Endpoint Manager for Software Use Analysis
B) IBM License Metric Tool
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Application Dependency Discovery Manager

5. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
B) KPIs are defined according to the IT customer requirements.
C) KPIs always have to be adjusted to match the customer's actual status.
D) KPIs should always be measured by percentage.

Solutions: