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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. What is the purpose of Performance Data Warehouse?

A) View reports
B) Analyze process performance data
C) Track process performance data
D) Start new process instances

2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest no changes to the metrics.
B) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
C) Suggest that an additional category of metrics for defect rates be collected.
D) Suggest that the COE should aggregate information on the ROI for each project.

3. A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?

A) Negotiate a cheaper integration approach with the Executive Steering Committee.
B) Present the cost over-run to the COE so that additional funds can be allocated.
C) Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.
D) Press the SOA team to reduce their estimates.

4. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Validate user story with process owner and schedule for a later iteration.
B) Find the best time in the development effort when resources are available to insert the business requirement implementation.
C) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
D) Explain to the executive sponsor that the requirement will be implemented in the next iteration.

Solutions: