SAP C_C4H510_21 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.
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C_C4H510_21 Exam Certification Details:
| Level: | Associate |
| Exam: | 80 questions |
| Sample Questions: | SAP C_C4H510_21 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 65% |
| Languages: | English |
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SAP C_C4H510_21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Case Management | 18% | - Knowledge base integration - Case routing and assignment rules - Case lifecycle and status management |
| Configuration and Customization | 22% | - Business roles and access control - Page layouts and fields customization - Workflow rules and notifications - Business configuration and scoping |
| Overview and Architecture | 8% | - Key capabilities and navigation - SAP Service Cloud architecture and deployment options |
| Administrative Tasks | 7% | - Data migration and import - System monitoring and maintenance - User and organizational management |
| Service Management | 20% | - Service level agreements (SLA) setup - Ticket categorization, prioritization and escalation - Service request creation and processing |
| Integration and Extensibility | 15% | - Extensibility options and development tools - Integration with SAP S/4HANA and other SAP solutions - APIs and integration technologies |
| Analytics and Reporting | 10% | - Standard reports and dashboards - Custom analytics creation - Embedded analytics features |
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