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SAP C_C4HCBU1808 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | 8% - 12% | - Integration with SAP and third-party systems - Data exchange overview - C4HANA solution landscape |
| Topic 2: Additional Know-How | > 12% | - Basic administration tasks - Project delivery basics - System overview and architecture |
| Topic 3: Business Analyst Principles | < 8% | - Project team collaboration - Basic business analysis concepts |
| Topic 4: Commerce Management | > 12% | - Navigation and roles in BackOffice - Search and navigation features - Personalization and user settings |
| Topic 5: Product Content Management | > 12% | - Product catalog structure - Create, edit, and categorize products - Manage variants and classifications |
| Topic 6: Order Management | 8% - 12% | - Create and modify orders - Customer support cockpit - Order fulfillment and status |
| Topic 7: Web Content Management | > 12% | - Create and manage CMS content - Preview and publish content - Pages, slots, and components |
SAP Certified Application Associate - SAP Commerce Cloud Business User Sample Questions:
Your customer wants to track end user activity on an SAP Commerce storefront. Which SAP solution integration fulfill this requirement? (2)
- A. SAP Jam Communities
- B. SAP Marketing Cloud
- C. SAP Service Cloud
- D. SAP Customer Data Cloud
Correct Answer: B,D 🗳️
Why would you use a classification category? (2)
- A. To link custom properties to products or catalog categories
- B. To organize products that belong to a catalog version
- C. To group products that require custom properties
- D. To hold custom properties
Correct Answer: A,C 🗳️
Which out-of-the-box features do Commerce Customizations provide? (2)
- A. Personalized search results
- B. Personalized promotions
- C. Personalized prices
- D. Personalized product bundles
Correct Answer: A,B 🗳️
What does the Assisted Service Module enable a customer sales and service agent to do? (3)
- A. Search for a customer's account or session
- B. Create a new customer account on the customer's behalf
- C. Create a voucher on behalf of the customer
- D. Override the rules of a promotion on behalf the customer
- E. View or edit the customer's cart using the 360 degree customer view
Correct Answer: A,B,E 🗳️
Which user interfaces can you use to enter a customer complaint ticket? (2)
- A. BackOffice Order Fulfillment Cockpit
- B. Personalization mode in SmartEdit
- C. BackOffice Customer Support Cockpit
- D. On the storefront using the Assisted Service Module
Correct Answer: C,D 🗳️
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