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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Topic 2: Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
| Topic 3: Integration & Extensibility | 14% | - Security and permissions - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA |
| Topic 4: Mobile Application | 16% | - Field service mobile app features - Check-in, checkout, and time recording - Offline functionality and data synchronization |
| Topic 5: Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| Topic 6: Master Data Management | 12% | - Equipment, item, and service call setup - Partners, skills, and service contracts - Organizational structure configuration |
| Topic 7: Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
- A. Reserving material that has already been used for previous services
- B. Pre-organizing spare parts to be taken to the physical of the job
- C. Defining which material, the customer needs to purchase before the technician can start the work
- D. Booking material for a specific service call and defined location
Correct Answer: D 🗳️
Which statements are correct regarding data sync rules. Choose Three correct answers.
- A. Data Sync Rules only limit the data in mobile devices. not web apps
- B. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
- C. They are used to optimize mobile performance
- D. You can limit the data sent to the mobile device using Data Sync Rules
Correct Answer: A,C,D 🗳️
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
- A. From the Home page menu by creating a manual entry
- B. From the activity record after the workflow step is set to Finished
- C. From the Equipment menu after checkout
- D. From the activity menu by creating a manual entry
- E. From the Efforts menu by selecting the Activity object type
Correct Answer: C,D,E 🗳️
Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.
- A. Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.
- B. Make permissions more restrictive in the User group of the affected user
- C. Use Data Sync Rules
Correct Answer: B,C 🗳️
What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.
- A. Configurable onboarding platform to invite partners
- B. Intelligent scheduling to determine the best qualified technician
- C. Crowd workers can accept or reject assignments within a set time frame
- D. Crowd workers can reschedule assignments within a set time frame
- E. Automatic determination of activity effort and materials consumed
Correct Answer: A,B,C 🗳️
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