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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Operation of the Service Management System | 55% | - Supply and demand processes - Resolution and fulfilment processes - Service design, build and transition processes - Relationship and agreement processes - Service assurance processes - Service portfolio processes |
| Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
- A. キャパシティ管理
- B. リリース管理
- C. 情報セキュリティ管理
- D. インシデント管理
Correct Answer: C 🗳️
品質管理システムは組織の何を強化するのに役立ちますか?
- A. サプライヤーの満足度
- B. ISO/EC 20000
- C. 顧客満足度
- D. 第三者との関係
Correct Answer: C 🗳️
リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?
- A. リリース後の期間におけるリリースに関連したインシデント
- B. 変更要求 (RFC)
- C. 発売日
- D. リリースの頻度と種類
Correct Answer: A 🗳️
リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?
- A. 発売日
- B. の成功または失敗の分析
- C. リリースの頻度と種類
- D. 変更要求 (RFC) をリリースします。
Correct Answer: C 🗳️
規格の文脈において、「適合」という用語は何を表しますか?
- A. サプライヤー認証の検証
- B. 要件への準拠
- C. 認定機関による品質マネジメントシステム認証
- D. 監査不適合報告書と再監査報告書との調整
Correct Answer: B 🗳️
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