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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Common B2C Service Features | 15% | - General Platform Functionality
|
| Topic 2: Knowledge Advanced | 35% | - Integration and Customization
|
| Topic 3: Reports and Analytics | 15% | - Knowledge Reports
|
| Topic 4: B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- B. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
- C. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- D. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- E. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- F. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
- B. Include battery and damage as keywords under Answers Stop Words.
- C. Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
- D. Edit the alias text file to include alias words - battery damage, battery issue, battery.
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Which two features can you use toconnect output levels in a report? (Choose two.)
- A. drill-down links
- B. grouping
- C. dashboards
- D. drill-down filters
- E. variables
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What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
- A. 30 MB
- B. 25 MB
- C. 20 MB
- D. 5 MB
- E. 10 MB
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You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
- A. Custom report with Predefined List variable
- B. Standard report with Replacement Value variable
- C. Custom report with AdHoc Value variable
- D. Standard report with User Defined List variable
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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