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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workforce Optimization and Analytics | - Reporting and analytics
|
| Administration and Support | - System administration tasks
|
| Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Recording and Quality Management | - Call recording configuration and management
|
Avaya Workforce Engagement Support Certified Sample Questions:
The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
- A. That the wlsvcX64.exe process didn 't reach the memory required.
- B. That the security settings on Internet Explorer 11 allows Access to multiple servers.
- C. That the beasvcX64.exe process didn 't reach the memory required
- D. That there is no connection via WIFI.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
- A. Two step upgrade process, to V15.1 first, then to R20.x
- B. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
- C. Side-by side upgrade to R20.x in Windows 2016
- D. Side-by side or hardware reuse migration to R20.x
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
- A. Configure the recorder server roles
- B. Set up the server, Including VM settings, NICs and disks
- C. Verify the server using the SR validation
- D. Install WFO software and any required hotfixes
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
- A. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
- B. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
- C. When there is an incoming call that is put on hold, only the customer side will be recorded.
- D. An internal call will not be recorded.
Correct Answer: A 🗳️
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Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?
- A. The SR validator attempts to fix any issues it finds
- B. The SR validator compares the current installation and configuration to the requeriment file for that server
- C. All server validation information is maintained on a separate logging server
- D. The server group and server type are automatically detected by the SR Validator
Correct Answer: B 🗳️
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