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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: App Administration | 10% | - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
| Topic 2: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| Topic 3: Enabling Slack Success | 15% | - Create help channels for user support - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity |
| Topic 4: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 5: Channel & User Group Administration | 28% | - Convert public channels to private channels - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels |
| Topic 6: Security | 15% | - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Monitor and audit workspace activity |
| Topic 7: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding |
Salesforce Certified Slack Administrator Sample Questions:
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?
- A. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
- B. Use your preference menu to create an automatic keyword notification for IT and BT.
- C. Join all public IT channels and request access to private channels in order to update the channel settings.
- D. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
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What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)
- A. A new channel is created.
- B. A new member joins the workspace.
- C. A keyword is used in a message.
- D. A specific date and time.
- E. A new member joins a channel.
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Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)
- A. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
- B. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
- C. Create a group direct message (DM) with the 10 employees in the LA region.
- D. Create a Slack Connect channel with the 10 people aligned to the LA region.
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You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)
- A. Users Admin
- B. Channels Admin
- C. Compliance Admin
- D. Roles Admin
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In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)
- A. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
- B. A manager schedules time to thoroughly review a product release with their team.
- C. A manager is actively brainstorming with the leadership team on new department initiatives.
- D. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
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