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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
| Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
| Solution Sales Knowledge | - Basic call flow and reporting - Customer pain points and solution mapping |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?
- A. Avaya Contact center Select
- B. Avaya Outbound contact Express
- C. Avaya IP Office Contact Center
Which is a supported language for Avaya IP Office Contact Center? (Select one.)
- A. Brazilian Portuguese
- B. English
- C. Latin Spanish
- D. German
- E. Italian
- F. French
Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)
- A. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
- B. Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
- C. Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
- D. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)
- A. The CEO/Owner is most likely the buyer
- B. The business applies technology to address a business problem
- C. The business lacks technical knowledge
- D. IT is the buyer or strong influencer
- E. The business believes that contact center capabilities are essential
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
- A. They offer flexible deployments - using either a dedicated server or running within a virtualized environment
- B. They are priced for midsize businesses
- C. They can be deployable in hours instead of days
- D. They offer callers an option to provide feedback at the end of their call
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