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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Upgrades & Troubleshooting | 20% | - Log Analysis and Diagnostics - Common Fault Diagnosis & Resolution - Backup and Restore Procedures - Software & Firmware Upgrades |
| Voice Messaging & Applications | 20% | - ContactStore Call Recording - System Status & Monitoring Tools - VoiceMail Pro Installation & Setup - Embedded Voicemail Configuration |
| IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - Expansion Modules and Cards - IP500v2 and IP500 Control Units - SD Card Management and File Structure |
| System Configuration & IP Office Manager | 25% | - User, Group and Extension Configuration - Short Codes and ARS Dial Plans - Trunk Configuration (Analog, ISDN, SIP) - Installation and Initial Setup |
| Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - IP Trunks and Media Path - Small Community Networking (SCN) |
Avaya IP Office Configuration and Maintenance Sample Questions:
Which two are power options for IP telephones on the IP Office? (Choose two.)
- A. Class "A" 24 Volt power supply
- B. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
- C. Power over Ethernet switch conforming to 802.3af standards
- D. Class "B" 24 Volt power supply
Correct Answer: B,C 🗳️
The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital telephones?
- A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
- B. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
- C. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
- D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
Correct Answer: A 🗳️
What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?
- A. NCID3033211234
- B. NCLI3033211234
- C. Ns3033211234
- D. Nss3033211234
Correct Answer: C 🗳️
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is checked on the user's telephony tab.
- B. The CCR Agent is not logged into the telephone.
- C. The CCR Agent is not a CCR administrator.
- D. All of the CCR licenses are being used.
- E. The CCR Agent is in After Call Work (ACW).
Correct Answer: A 🗳️
A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
- A. 4620
- B. 4612
- C. 1616
- D. 4602
Correct Answer: A 🗳️
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