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Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

• Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
• Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
• Listing usage alongside trace, and displaying events;
• Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
• Troubleshooting the Server that works with Avaya Aura Media;
• Designing the Business Advocate features and using the basic questions for call center for such situations;
• Troubleshooting common issues related to call vectoring;
• Troubleshooting different situations with the help of Communication Manager Denial Event;
• Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.

Avaya 7492X Exam Syllabus Topics:

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173