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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You are installing a new Avaya Aura Experience Portal system.
Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)

A) Alarm Codes
B) MPP Servers
C) VoIP Connections
D) EPM Servers
E) Applications

2. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
B) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
C) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
D) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].

3. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM_HOME/logs/CmpDirService.out* log files
B) $POM _HOME/logs/PIM_Web.log log* files
C) $POM__HOME/logs/PIM _CmpMgr.log* log files
D) $POM_HOME/logs/PIM_CmpDir.log* log files
E) $POM_.HOME/logs/CmpMgrService.out* log files

4. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call completed
B) Call failed
C) Call routed
D) Call completed in SSA
E) Call transferred

5. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Restart the httpd service.
B) Restart the ICR Core service.
C) Reboot the machine.
D) Restart the terracotta service.

Solutions: