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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which program is a custom application on the CMS?

A) Alarm Origination Manager
B) Avaya Visual Vectors Client
C) Avaya Supervisor
D) High Availability Admin Sync

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS holds data longer than CMS

3. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use the add station next CM SAT command to program each telephone set and assign buttons
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Create a template telephone set and use the duplicate station xxxx CM SAT command
D) Use CMS to perform the bulk administration of telephone sets and buttons.

4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Vector queuing priorities
B) Dynamic Threshold Adjustment
C) Dynamic Queue Position
D) Service Objective

5. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -r cms
C) pkginfo cms
D) pkginfo -x cms

Solutions: