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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
| OmniStudio and Low-Code Configuration | - FlexCards for UI composition - DataRaptor and Integration Procedures - OmniScript design and execution |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
ABC Telecom is using Communication Cloud ' s Order Management capabilities to track order milestones.
They would like to get informed when the order is at risk of missing the service level agreement (SLA) defined in the system. For example, if there is an installation delay due to construction work or equipment not being delivered due to an issue with the delivery partner. How should a Consultant configure their environment so that ABC Telecom is informed of risks?
- A. Configure the dates and safety interval for Jeopardy Management
- B. Configure fallout handling with resolve fallout orchestration item definition
- C. Create manual tasks based on the response from the fulfillment system
- D. Schedule Apex to monitor orders and create an incident /case
Correct Answer: A 🗳️
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Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Premise
- B. Address
- C. Place
- D. Service Account
Correct Answer: A,D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- B. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
- C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
- D. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
Correct Answer: C 🗳️
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Product managers requested to make a brand new product available for the initial sale by account executives in Industries CPQ and support order fulfillment. What are the two scope items to be included in the following sprints to meet the requirements?
- A. Decomposition Relationships
- B. Product Model
- C. Orchestration Process for MACD
- D. OmniScript for Guided Selling Process
Correct Answer: A,B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
- B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
- C. Add the delivery zip code customer field as a header in the pricing calculation matrix
- D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
Correct Answer: C 🗳️
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