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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| Topic 2: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 3: Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
| Topic 4: HP BSM Solution Components | - Network Management - Application Performance Management - Business service monitoring capabilities - Systems Management |
HP Selling HP BSM Solutions Sample Questions:
Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
- A. proactively enforcing policy and compliance reporting
- B. providing faster mean time to resolution (MTTR)
- C. improving consistency in application testing
- D. providing cross-domain visibility of IT infrastructure events to remove duplication
- E. end user monitoring to track business service levels
Correct Answer: B,E 🗳️
What is the most correct value proposition for HP Software's BSM Network Management Solution?
- A. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
- B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
- C. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- D. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
Correct Answer: B 🗳️
From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?
- A. How are you tracking financial expenses in a siloed infrastructure?
- B. Does duplication of error tracking efforts slow the time to resolve problems?
- C. Are you able to monitor native iPhone Mobile applications end-to-end?
- D. Do you know when an application or service will be ready for deployment into the production environment?
Correct Answer: C 🗳️
Which key differentiator supports a capability of the BSM Application Performance management solution?
- A. provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
- B. supports Heads-up Display (HUD) for multi-monitoring technology
- C. provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
- D. provides a single pane of visibility for complex, virtualized. and cloud environments
Correct Answer: B 🗳️
Which statement best links a customer problem to a solution capability for Application Performance Management?
- A. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
- B. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- C. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- D. Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
Correct Answer: C 🗳️
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