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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Sales Applications | 30% | - Work with accounts and contacts - Manage opportunities and sales pipeline - Manage leads and lead qualification - Set up and track sales goals - Use products, price lists, quotes, orders, and invoices |
| Managing Service Management Applications | 24% | - Use knowledge base articles - Manage contracts and entitlements - Create and manage service cases - Work with service dashboards and reports |
| Managing Marketing Automation Applications | 27% | - Manage marketing lists - Work with campaign responses - Use sales literature and marketing collateral - Create and manage campaigns |
| Managing Service Scheduling Applications | 19% | - Set up sites, facilities, equipment, and resources - Resolve scheduling conflicts - Create and configure services and selection rules - Understand service scheduling concepts - Schedule, reschedule, and manage service activities |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?
- A. bulk-delete existing contract lines
- B. edit existing contract lines
- C. cancel existing contract lines
- D. add new contract lines
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)
- A. quick campaigns
- B. price lists
- C. campaigns
- D. products
- E. sales literature
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)
- A. Account
- B. Parent
- C. Organization
- D. Lead
- E. Contact
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?
- A. the goal owner
- B. the target value
- C. the record type
- D. the fiscal period
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?
- A. Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
- B. Share the members of the marketing list with a new static marketing list.
- C. Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
- D. Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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