[2023] Earn Quick And Easy Success With ITIL-4-DITS Dumps
Free ITIL-4-DITS pdf Files With Updated and Accurate Dumps Training
NEW QUESTION # 11
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Uninterrupted delivery
- C. Technology replacement modernization
- D. Organizational resilience
Answer: A
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 12
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Dis risk
- B. innovation risk
- C. Engagement risk
- D. Cyber security risk
Answer: C
NEW QUESTION # 13
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Dis risk
- C. innovation risk
- D. Cyber security risk
Answer: D
Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
NEW QUESTION # 14
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Linked processes and practices to value creation
- B. Improved use of automation
- C. Management of staff skills and competence
- D. Management of threats and opportunities
Answer: C
NEW QUESTION # 15
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Encouraging digital technology opportunities
- C. Establishing a mantel intelligence culture
- D. Giving employees time for training and development
Answer: B
Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 16
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Definitions of the service management toolsets needed to support the service
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. An inventory of the mam technology components that will be located at the head office data centre
Answer: C
Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
NEW QUESTION # 17
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, low risk appetite
- C. High risk capacity, high risk appetite
- D. Low risk capacity, high risk appetite
Answer: D
NEW QUESTION # 18
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. synergism
- B. Concurrence
- C. Erosion
- D. Cannibalism
Answer: A
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 19
Which is a leadership skill that relates to having a digital mindset?
- A. Sharing success stories frequently to motivate others
- B. Looking at the potential of new tools to meet customer needs
- C. Measuring the success of strategic digital initiatives
- D. Bulking a rapport with regulators and government officials
Answer: B
NEW QUESTION # 20
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Knowledge and understanding of potential Innovative technology
- B. A mixed demographic of users with varied levels of IT skills
- C. Employment laws effecting service provider staff
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 21
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding emerging technologies Hal could affect the organization
- B. Understanding the risks involved with digital opportunities
- C. Understanding which systems will form die digital technology programme
- D. Understanding how to identify potential opportunities
Answer: C
NEW QUESTION # 22
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
Answer: A
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 23
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational agility
- B. Uninterrupted delivery
- C. Elimination of waste
- D. Organizational resilience
Answer: C
NEW QUESTION # 24
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Complex automation
- C. Simple automation
- D. Intelligent automation
Answer: C
NEW QUESTION # 25
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics are easy to measure and to influence
- C. Lagging metrics predict what a is likely to happen in the future
- D. Legging metrics report what has been achieved
Answer: D
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 26
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create one single business case that provides justification for all three initiatives
- C. Create three different business cases providing justification for each Initiative
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: C
Explanation:
Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50
NEW QUESTION # 27
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The organization's governing body should define and implement the programme
- B. The Chief Digital Officer should define and implement the programme
- C. individual initiatives should be defined and implemented separately
- D. A digital task force should be appointed to define and Implement me programme
Answer: D
NEW QUESTION # 28
Which is an example of industry disruption?
- A. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- B. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- C. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- D. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
Answer: A
NEW QUESTION # 29
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Complex automation
- C. Simple automation
- D. Intelligent automation
Answer: C
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 30
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create one single business case that provides justification for all three initiatives
- C. Create one business case for the technology upgrade, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: C
NEW QUESTION # 31
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Encouraging digital technology opportunities
- C. Establishing a mantel intelligence culture
- D. Giving employees time for training and development
Answer: B
NEW QUESTION # 32
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Uninterrupted delivery
- C. Technology replacement modernization
- D. Organizational resilience
Answer: A
NEW QUESTION # 33
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics are easy to measure and to influence
- C. Lagging metrics predict what a is likely to happen in the future
- D. Legging metrics report what has been achieved
Answer: D
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 34
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Employee 360
- C. Customer 360
- D. PESTLE analysis
Answer: C
NEW QUESTION # 35
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation will deliver significant benefit for the organization
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation is essential for the a organization to survive
Answer: A
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 36
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Peoplecert ITIL-4-DITS exam is a valuable certification for IT professionals who want to enhance their skills and knowledge in digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification demonstrates that the holder has a deep understanding of ITIL 4 and can apply its principles to develop and implement digital and IT strategies effectively. ITIL 4 Leader: Digital & IT Strategy Exam certification also validates the holder's ability to lead and manage teams to achieve organizational goals and objectives. Overall, the Peoplecert ITIL-4-DITS exam is a must-have certification for IT professionals who want to advance their careers in digital and IT strategy.
The ITIL-4-DITS exam covers a wide range of topics, including digital transformation, IT governance, risk management, and service value system. ITIL-4-DITS exam is designed to assess the candidate's ability to create and implement effective digital and IT strategies that align with the organization's goals and objectives. Successful completion of this certification program demonstrates the candidate's expertise in IT leadership and their ability to drive innovation and change within their organization.
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