[Jan-2022] SAP C_C4H510_04 Actual Questions and Braindumps
Pass C_C4H510_04 Exam with Updated C_C4H510_04 Exam Dumps PDF 2022
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 36
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Save the file in XML.
- B. Download the migration template.
- C. Schedule an MDRO Job.
- D. Map the data fields with the offered data fields in the migration template.
Answer: B,D
NEW QUESTION 37
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Web service URL
- B. Usage
- C. Data source ID
- D. Name
- E. Description
Answer: B,C,D
NEW QUESTION 38
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider ticket resolved on date
- B. Consider delay
- C. Consider contract status
- D. Consider maintenance plan condition
Answer: A
NEW QUESTION 39
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Knowledge base integration
- B. Service Level Agreement
- C. Social channel setup
- D. Work distribution
Answer: D
NEW QUESTION 40
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. HTML mashups
- B. URL mashups
- C. ABAP mashups
- D. Internal mashups
Answer: A,B
NEW QUESTION 41
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Channel type
- B. Mashup service
- C. Notification type
- D. Channel direction
- E. Ticket type
Answer: A,D,E
NEW QUESTION 42
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Reporting
- B. Determining fine-tuning settings
- C. Controlling validity of the service catalog
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,D,E
NEW QUESTION 43
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to display.
- B. Set the read access to restricted.
- C. Set the write access to restricted.
- D. Set the read and write access to restricted.
- E. Set the access rights to edit.
Answer: B,C,D
NEW QUESTION 44
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Price list
- B. Pricing procedure
- C. Cross-selling list
- D. Price scale
Answer: B
NEW QUESTION 45
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel type B2C to B2B.
- B. Switch from channel type B2B to B2C.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel direction inbound to outbound.
Answer: C
NEW QUESTION 46
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Use the Subticket tab to add a ticket.
- C. Maintain the ticket hierarchy.
- D. Define a multi-step approval process.
- E. Execute an action for grouping tickets.
Answer: B,C,E
NEW QUESTION 47
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. Address mismatches must be corrected first.
- B. At least one service object needs to be assigned.
- C. A service contract is active.
- D. A customer needs to be assigned.
Answer: B,D
NEW QUESTION 48
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Account
- B. Resource scheduler
- C. Contacts
- D. Warranty
Answer: A,C
NEW QUESTION 49
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Personalization
- B. Code list restriction
- C. Usage of restriction rules
Answer: B
NEW QUESTION 50
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Configure process steps and define work distribution.
- B. Create a new registered product.
- C. Copy an existing approval process and modify the details.
- D. Configure a resource scheduler.
- E. Set validity from and to dates.
Answer: A,C,E
NEW QUESTION 51
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
- A. Scope registered products
- B. Maintain the installed base
- C. Maintain number ranges for customers
- D. Purchase a license for the registered product
Answer: A,C
NEW QUESTION 52
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Maintain the fine-tuning activity for date profiles.
- D. Select the relevant scoping question.
Answer: B
NEW QUESTION 53
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- C. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- D. Opening the main ticket allows you to see all of the connected sub-tickets.
Answer: A,D
NEW QUESTION 54
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 55
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