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NEW QUESTION # 140
You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?
- A. Update your Template to the latest Version in Community Manager
- B. Log a case with Salesforce Support
- C. Deactivate and Reactive your Community
- D. Update your Template to the Latest Version in Community Settings
- E. Update your Template to the latest version in Community Builder
Answer: E
NEW QUESTION # 141
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. In the Community Workspaces, create the Recommendation.
- B. In Community Builder, add the Recommendations Component to the page.
- C. In the Community Workspaces, target all Recommendations to a new Audience Type.
- D. In the Community Workspaces, add a new Custom Recommendations Channel.
- E. In Community Builder, add the Featured Recommendations Component to the page.
Answer: A,B
NEW QUESTION # 142
You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
- A. Enable Super User Access
- B. Create a Custom Sharing Rule
- C. Increase the number of roles within the Community Settings
- D. Create a Custom Sharing Set
- E. Create an APEX Custom Permission
Answer: A
NEW QUESTION # 143
An organisation's administrator is tasked with setting up and configuring Reputation within a new community.
Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?
Choose 3 answers
Select one or more of the following:
- A. Enable setup and display of reputation levels
- B. Configuration point ranges for the levels
- C. Remove and add reputation levels as required
- D. Provide a custom name for each reputation level
- E. Upload a badge image for each reputation level
Answer: A,B,C
NEW QUESTION # 144
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:
- A. Enable Knowledge and Articles
- B. Enable Entitlement and Milestone
- C. Enable question-to-case functionality
- D. Enable Case Escalation rules
Answer: A
NEW QUESTION # 145
Universal Containers (UC) is launching a Partner Community for its resellers who have access to Leads, Opportunities, and Dashboards. UC has the following requirements to support their Partners during the sales cycle:
* UC can engage with Partners during the sales cycle.
* UC can have internal-only discussions.
* The Channel Manager can bring any UC employee to the discussion.
* UC employees might have access to the Partner Community.
How should a Salesforce Administrator fulfill these requirements?
- A. Leverage unlisted groups and record sharing for access control.
- B. Leverage the Opportunity feed and manual shares for access control.
- C. Leverage private groups and record sharing for access control.
- D. Leverage the Opportunity feed and group record layout for access control.
Answer: B
NEW QUESTION # 146
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?
Select one or more of the following:
- A. Ask the lab to assign this topic to all articles as part of their quality control process before publishing
- B. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
- C. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- D. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
Answer: B
NEW QUESTION # 147
Universal Containers (UC) wants Lightning Experience-enabled employees who have Salesforce user licenses to access a Community. The employee profiles have been added to the Community membership.
How should the Community Cloud consultant educate employees on how to access the Community?
- A. Recommend employees use a separate username for Community access.
- B. Advise employees to use the "Login in as" functionality.
- C. Direct employees to the App Launcher.
- D. Direct employees to the global header.
Answer: C
NEW QUESTION # 148
Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own.
Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:
- A. Customer Community Plus
- B. CustomerCommunity
- C. Customer Community Plus Login
- D. Customer Community Login
Answer: A,C
NEW QUESTION # 149
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?
- A. Site.com Studio
- B. Community Builder
- C. Community Settings
- D. Force.com Sites
Answer: B
NEW QUESTION # 150
Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.
Community members should be able to:
- Search and find articles on standard operating procedures.
- Submit invoices and receive status updates.
- Submit bids and receive updates.
How should the Salesforce Admin build this Community?
- A. Build a community in the external website and integrate with Salesforce for bid processes and other information.
- B. Provide access to the internal Salesforce org and limit access by profiles.
- C. Select the Site.com Template with the Navigation menu for invoices and bid processes.
- D. Use the Salesforce Tabs + Visualforce template and add the tabs for different requirements.
Answer: D
NEW QUESTION # 151
The Universal Containers research lab is publishing its latest research into Knowledge articles assigned to the data category "Container Best Practices." The Community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the Administrator ensure this happens?
- A. Create a "Tips and Techniques" Knowledge category and ask the lab to reassign their articles.
- B. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic.
- C. Ask the lab to assign this topic to all articles as part of their quality control process before publishing.
- D. Create a workflow rule that assigns the "Tips and Techniques" topic to all Knowledge articles in that category.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 152
Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle: * Universal Containers can engage with partners during the Sales cycle. * Universal Containers can have internal ions NOT visible to partners. * The Channel Manager can bring any Universal Containers employee to the ion. * Universal Containers employees may or may NOT have access to the Partner Community. How should a Salesforce Admin fulfill those requirements?
- A. Leverage unlisted groups and record sharing for access control
- B. Leverage Opportunity feed and group record layout for access control
- C. Leverage Opportunity feed and manual shares for access control
- D. Leverage private groups and record sharing for access control
Answer: D
NEW QUESTION # 153
Why would you modify the Head Markup of a Salesforce Community? [Choose 3]
- A. To add Custom JavaScript blocks
- B. To add References to external JavaScript files
- C. To add SEO meta tags
- D. To enable single sign on
- E. To modify the community colour palate
- F. B and C
Answer: A,B,C
NEW QUESTION # 154
How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.
- A. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private
- B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.
- C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.
- D. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.
Answer: C
NEW QUESTION # 155
What are two advantages of setting up a custom domain for a Community? Choose 2 answers
- A. Better Search Engine Optimization
- B. Better security at domain name registrars
- C. Better compatibility with DNS servers around the globe
- D. Better company branding
Answer: A,D
NEW QUESTION # 156
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:
- A. Koa or Kokua Community template
- B. Tabs + Visualforce Community
- C. Salesforce Sites
- D. Lightning Community
Answer: D
NEW QUESTION # 157
A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers Select one or more of the following:
- A. AppExchange applications
- B. Flows and flow categories
- C. Custom applications
- D. Standard lightning community templates
Answer: B,D
NEW QUESTION # 158
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
- A. Leverage manual shares.
- B. Leverage public groups.
- C. Leverage sharing rules.
- D. Leverage Account Teams.
Answer: D
NEW QUESTION # 159
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