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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
What are two possible use-cases for a FlexCard?
- A. A widget to perform in-line edits and calculations within a table quickly
- B. A widget to aggregate complex data models for quick-glance information
- C. A widget to ask multiple pages of questions in the application form
- D. A homepage widget to quickly launch common processes.
Correct Answer: B,D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus.
What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?
- A. Emergency Hotspots
- B. Visits
- C. Global Emergency View
- D. Emergency Requests Overview
Correct Answer: A,C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A public sector agency needs to build an Experience Cloud template for channel sales workflows. The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns.
Which Experience Cloud template should they use?
- A. Customer Account Portal
- B. Help Center
- C. Aloha
- D. Partner Central
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?
- A. Build a digital experience site using the Help Center template based on the agency ' s requirement
- B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
- C. Build a digital experience site using pre-configured emergency response management (ERM) specific template
- D. Leverage prebuilt Emergency Service Request flow.
Correct Answer: C,D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Which three require set up to configure a License Authorization?
- A. Inspection Type
- B. Regulatory Authority
- C. Regulatory Authorization Type
- D. Business Type
- E. Business Profile
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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