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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Implementation | 20% | - Requirements gathering and solution design
|
| Topic 2: Program and Service Delivery | 18% | - Program Management Module (PMM)
|
| Topic 3: Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Topic 4: Data Management and Quality | 15% | - Duplicate management and data cleaning
|
| Topic 5: Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Topic 6: Fundraising and Donation Management | 22% | - Donation and payment processing
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time.
How should the consultant configure Salesforce to meet the requirement?
- A. Use the Job Recurrence Schedule functionality In Volunteers for Salesforce to create the volunteers' schedules.
- B. Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
- C. Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
- D. Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records In Volunteers for Salesforce.
Correct Answer: B 🗳️
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A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?
- A. Delete the values in the phone and email fields
- B. Select the Do Not Email, Do Not Contact, and Email Opt Out fields
- C. Select the Deceased field
- D. Delete the Contact record
Correct Answer: C 🗳️
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Which resource should the consultant recommend to a non-profit organization to suggest new features in NPSP?
- A. Salesforce AppExchange
- B. Salesforce Help
- C. Trailblazer Community
- D. Power of Us Hub
Correct Answer: D 🗳️
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A nonprofit organization has a large volume of contacts, organizations, and address records. The organization wants to migrate all of its data into its NPSP org.
What are two considerations? Choose 2 answers
- A. There is a limit of three addresses per contact or organization that can be migrated into NPSP.
- B. Migrating all historical address information impacts system data storage.
- C. Address verification only works with the one-to-one and individual ("Bucket") Account models.
- D. Tracking addresses with the Address object may introduce more complexity.
Correct Answer: B,D 🗳️
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A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation.
What should the consultant do to meet the requirement?
- A. Create a support case to change the label.
- B. Override the default English labels in Translation Workbench.
- C. Activate English (UK) In Language Settings.
- D. Reword the field label in Setup.
Correct Answer: C 🗳️
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